The rapid growth of the Internet has brought with it a whole new set of issues regarding personal privacy. Britefish fully respects your privacy rights, and our policies reflect that commitment.
Britefish requires certain information at the time of signup and in the course of providing customer support. This information is necessary for us to provide quality service and support. This information is never released to others, unless we are ordered by a court of competent jurisdiction to do so. Britefish has never sold or rented customer lists or any other customer information, nor will Britefish ever do so.
Britefish monitors its connections and servers to ensure that our high standards of maintenance are met. Britefish does not monitor or record your activities online. We do not monitor which web sites you visit or look at what you put in written communications such as e-mails, news articles, or chat rooms. Britefish considers your email to be just as personal and private as your US Postal Service mail. Britefish staff will not look at or read your email unless it is necessary to resolve a technical issue. In almost all cases, we will clearly inform you of the need to do so, and we will seek your permission before opening your Britefish mailbox on our servers.
Britefish will not release a customer’s personal information or usage information to investigators, attorneys, or agencies unless we are directed to do so by a court of competent jurisdiction in the matter. If there is a hearing in court, the customer will be notified so they will have an opportunity to contest the surrender of personal information.
Be advised that customer information related to static IP allocations is publicly accessable without explicit permission or acknowledgement from Britefish. Britefish is required by ARIN to provide this information in real-time and currently makes available the company name and address of its customers receiving static IP allocations.
Britefish cooperates fully with law enforcement agencies, yet there must still be a court order before Britefish surrenders customer information. The fourth amendment to the US Constitution requires a court order to conduct a search and seizure. Britefish will, when requested by law enforcement entities, acknowledge the existence of personal customer information, and when requested, provide the technical language to include in the court order, “particularly describing … the property to be seized.” In a criminal investigation, Britefish is under an order not to divulge the fact of the investigation to the customer.